Shipping policy

Shipping Policy

Last Updated: May 7, 2026

Thank you for shopping with Single Vials. This Shipping Policy outlines how orders are processed, shipped, and delivered.

1. Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Processing times may vary during:

  • Holidays

  • Sales events

  • High-order-volume periods

  • Inventory delays

  • Carrier disruptions

Orders are not processed or shipped on weekends or major holidays.

2. Shipping Methods & Carriers

We may ship orders using various carriers, including but not limited to:

  • USPS

  • UPS

  • FedEx

  • DHL

Shipping methods and carriers are selected at our discretion unless otherwise specified at checkout.

3. Shipping Rates

Shipping rates are calculated at checkout based on:

  • Package weight

  • Package dimensions

  • Destination

  • Shipping method selected

Customers are responsible for all shipping charges unless a promotional free-shipping offer applies.

4. Delivery Estimates

Estimated delivery times provided at checkout are estimates only and are not guaranteed.

Actual delivery times may vary due to:

  • Carrier delays

  • Weather conditions

  • Customs processing

  • Regional service disruptions

  • Incorrect shipping information

We are not liable for delays once a shipment has been transferred to the carrier.

5. Order Tracking

Tracking information will be provided when available after the order ships.

Customers are responsible for monitoring shipment tracking and ensuring packages can be safely received at the delivery address.

6. Incorrect Addresses

Customers are responsible for providing accurate shipping information.

We are not responsible for:

  • Delays caused by incorrect addresses

  • Lost packages due to customer input errors

  • Additional shipping costs related to returned or redirected shipments

If an order is returned due to an incorrect or incomplete address, reshipment fees may apply.

7. Lost, Stolen, or Delayed Packages

Once a package has been marked as shipped and transferred to the carrier:

  • Risk of loss transfers to the customer

  • Delivery issues become the responsibility of the carrier

We are not responsible for:

  • Lost packages

  • Stolen packages

  • Packages marked as delivered

  • Carrier-related delays

Customers should contact the shipping carrier directly regarding delivery disputes or claims.

8. Damaged Shipments

If your package arrives visibly damaged:

  • Retain all packaging materials

  • Take clear photos of the package and contents

  • Contact us within 48 hours of delivery

Failure to report shipping damage promptly may affect claim eligibility.

9. International Shipping

Customers are responsible for:

  • Customs duties

  • Taxes

  • Import fees

  • Compliance with local laws and regulations

We are not responsible for delays, seizures, or additional charges caused by customs authorities or local regulations.

10. Refused or Undeliverable Packages

Packages refused by the customer or returned as undeliverable may be subject to:

  • Return shipping fees

  • Restocking fees

  • Partial refunds only

Original shipping charges are non-refundable.

11. Shipping Restrictions

We reserve the right to:

  • Refuse shipment to certain locations

  • Restrict products in certain jurisdictions

  • Cancel orders that violate applicable laws or regulations

Customers are responsible for ensuring products may legally be imported into their location.

12. Policy Changes

We reserve the right to update or modify this Shipping Policy at any time without prior notice.

The policy posted on the website at the time of purchase governs the transaction.

13. Contact Information

For shipping-related questions, contact:

Single Vials
support@singlevials.com